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Make a complaint
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To submit a complaint, please, complete the form below.

Please note that if your complaint/grievance refers to six World Bank-financed road projects listed below, it will be registered, reviewed and resolved and the result conveyed to you using the contact details you provided and thus maintaining confidentiality.

If your complaint/grievance refers to other projects not listed here but presented on this web-site, please be informed that it will be transferred to and published in the Questions and Answers section as a question and after processing the result will also be published as an answer to your concern.

Both complaints/grievances and questions will be accurately and respectfully treated. 

When writing your complaint, please, refrain from the use of expletives.

When completing the form, be sure to indicate your contact details to make it possible for Grievance Coordinator to contact you.

Confidentiality will be maintained if requested in the complaint.

Choose the project which your complaint/grievance refers to:

1) Road sections in Kyzylorda oblast (km 1240 - 2057, total length of 817 km);

2) Road sections in Turkestan (former South-Kazakhstan) oblast (km 2231 to 2057 including Temirlan village bypass km 2216,1-2231, km 593-674 (construction of Tunnel);

3) Road sections in Almaty oblast, Almaty-Khorgos Project, km 50 to 304,4, total length 304,4 km, Ili river bridge;

4) Road sections in Almaty, Kurty-Burylbaital Road Project, km 2295 to 2380 section only (2 Lots), total length 85 km;

5) Road sections in Almaty oblast, Uzynagash-Otar Road Project, km 63 to 159, total length 95 km;

6) Road sections in Karaganda and Zhambyl oblasts, Balkhash-Burylbaital Project, km 1855 to 2152, total length 297 km.




«The completion of the Kazakhstan’s section of the Western Europe – Western China International Road Corridor is very important. It is really the construction of the century»

«We set an objective to develop infrastructure. And it turned out to be within our power. We are currently reviving the New Silk Road. We have opened access to the countries of the Persian Gulf and the Greater East. We have opened the Eastern gates, paving the way to the markets of China and the entire Asian continent», "Kazakhstan-2050” Strategy.
Address of the First President of the Republic of Kazakhstan – Elbasy, 2012.





«The executive authorities need a complete, high-quality Nurly Zhol Program. This is a strategic project which will affect the entire transport infrastructure».






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